Payment Policy

Last updated: 17 October 2026

At Pervano, we aim to provide a clear and convenient checkout experience for customers purchasing men's clothing in the United Kingdom. This Payment Policy explains our accepted payment methods, payment processing procedures, transaction security, and how payment-related questions are handled.

1. Accepted Payment Methods

Pervano supports PayPal where this option is available at checkout.

Other payment methods may be displayed depending on the payment services enabled on our website at the time of purchase.

The payment options shown during checkout are the definitive list of methods available for your particular transaction.

2. Paying with PayPal

PayPal allows eligible customers to complete purchases through its payment service.

To pay using PayPal:

1. Add your selected products to your shopping basket.

2. Proceed to checkout.

3. Enter and review your delivery and contact information.

4. Select PayPal if it is available as a payment option.

5. Follow the instructions provided by PayPal.

6. Complete any required authentication or payment confirmation.

7. Return to the store and review your order confirmation.

Depending on your PayPal account and available options, PayPal may allow you to pay using a linked bank account, payment card, account balance, or another supported funding source.

The payment methods available within PayPal are determined by PayPal and may vary by account, location, and transaction.

3. When Payment Is Taken

Payment timing depends on the payment method and the processing arrangements used at checkout.

For orders paid through PayPal, the payment will be handled through PayPal's payment system. We may need to confirm the payment status before preparing or dispatching your order.

An order acknowledgement does not necessarily mean that payment has been completed or that the order has been dispatched.

If payment is declined, remains pending, or requires additional verification, we may be unable to process the order until the issue is resolved.

4. Currency and Prices

Prices and applicable charges are displayed at checkout before you complete your purchase.

Please review the order total, selected products, delivery details, and payment information before confirming the transaction.

If your PayPal account or funding source uses a different currency, PayPal or the relevant financial institution may apply a currency conversion rate or fee according to its own terms.

Any such conversion or fee is determined by the relevant provider rather than by this policy.

5. Payment Security

Pervano uses third-party payment services where available to help facilitate secure transactions.

When PayPal processes a payment, sensitive payment information is handled according to PayPal's systems, security procedures, and applicable terms.

We do not ask customers to send full payment card numbers, passwords, or PayPal login credentials to our customer service email address.

For your protection, never disclose your PayPal password or verification codes to anyone claiming to represent Pervano.

If you receive a suspicious payment-related message, contact us through our published contact details and verify the transaction through your official payment account.

6. Payment Verification and Fraud Prevention

Some transactions may be subject to additional verification by PayPal or another relevant payment provider.

Verification may be required to confirm the payment method, authenticate the customer, resolve a payment discrepancy, or protect against suspected fraud.

Where necessary, an order may be delayed while a transaction is reviewed.

If a payment cannot be verified or is rejected, we may contact you using the details supplied with the order to explain the situation or discuss the available options.

We handle relevant information in accordance with our Privacy Policy and applicable law.

7. Failed, Declined, or Pending Payments

If your payment fails, is declined, or remains pending, please check your payment account for the transaction status.

You may need to confirm the transaction with PayPal, review your available balance, check your funding source, or contact the relevant financial institution.

Avoid placing repeated orders before checking whether an earlier payment or order was completed. If you believe you have been charged more than once, contact support@pervano.uk with the relevant order details.

We will review the available information and help identify the appropriate next steps.

8. Order Confirmation and Payment Records

After an order is successfully submitted, you should receive an order confirmation using the contact information supplied at checkout.

Please retain your order confirmation and relevant PayPal transaction information until your purchase has been delivered and any return or refund matter has been resolved.

If you do not receive an expected confirmation, check your email's spam or junk folder before contacting us.

9. Refunds and Reversals

Eligible refunds are normally returned to the original payment method where practicable.

For PayPal purchases, refunds will generally be processed through the relevant PayPal transaction. The time required for the funds to appear may depend on PayPal, your bank, your card issuer, or another payment provider.

Pervano aims to process approved refunds within 10 days, subject to any shorter statutory deadline that applies.

For detailed information about eligibility, returns, cancellations, and refund timing, please read our Refund and Return Policy.

10. Disputed Transactions and Unrecognised Charges

If you notice a charge that you believe is incorrect or unrecognised, first review your order history and payment account.

You may contact Pervano at support@pervano.uk with the order number, transaction reference, approximate transaction date, and a description of the issue.

Please do not email passwords, complete payment card details, or other unnecessary sensitive information.

We will review the matter and provide relevant order information where appropriate. You may also contact PayPal or your financial institution through its official channels.

11. Pricing Errors and Checkout Discrepancies

If the amount shown during checkout differs from an amount you expected, review the selected products, quantities, discounts, shipping charges, and final order total before completing the transaction.

If you notice an error after placing an order, contact us promptly.

We will investigate discrepancies and handle any necessary correction in accordance with the circumstances and applicable law.

12. Contact Information

For payment questions, failed transactions, or refund enquiries, contact:

Pervano Customer Support

Email: support@pervano.uk
Phone: +44 158 053 1368
Address: 57 Wheatfield Way, Cranbrook TN17 3NB, United Kingdom

Customer service hours: Monday to Friday, 09:00–17:00 GMT. Closed on Saturdays and Sundays.

For PayPal account access, funding-source issues, or payment-provider technical problems, you may also need to contact PayPal through its official website.