Privacy policy

Last updated: 17 October 2026

1. Introduction

Welcome to Pervano. We respect your privacy and are committed to protecting the personal information of everyone who visits our website, browses our products, places an order, or contacts our customer service team.

This Privacy Policy explains how Pervano collects, uses, stores, shares, and protects personal information when you visit our online store, purchase men's clothing, communicate with us, or otherwise interact with our services.

Throughout this policy, the terms "Pervano," "we," "us," and "our" refer to the operator of the Pervano webshop. The terms "you" and "your" refer to visitors, customers, and other individuals whose personal information we process.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable, we will obtain consent or provide other legally required information before processing personal data.

2. Personal Information We Collect

We collect only the information reasonably necessary to operate our webshop, fulfil orders, provide customer support, and improve our services.

2.1 Information You Provide Directly

When you place an order, create an account, complete a form, or contact us, you may provide:

  • Full name.

  • Billing address.

  • Shipping and delivery address.

  • Email address.

  • Telephone number.

  • Order details and purchase history.

  • Product selections, sizes, colours, and quantities.

  • Information included in customer service messages.

  • Return, exchange, refund, and delivery-related information.

You are responsible for providing accurate information when placing an order. Incorrect contact or delivery details may affect our ability to process or deliver your purchase.

2.2 Payment Information

Payments on Pervano may be processed through PayPal and other payment methods displayed at checkout.

When you pay through PayPal, payment information is handled according to PayPal's own privacy and security practices. We may receive information necessary to confirm a transaction, such as payment status, transaction references, billing information, and relevant fraud-prevention information.

We do not intentionally collect or store complete payment card details when these are processed directly by an external payment provider.

2.3 Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, server logs, analytics tools, and similar technologies.

This information may include:

  • IP address and approximate location.

  • Browser type and version.

  • Device type and operating system.

  • Pages viewed and products explored.

  • Referring websites and traffic sources.

  • Website interaction and navigation data.

  • Access times, session information, and technical diagnostics.

We use this information to maintain website functionality, identify technical issues, understand general shopping behaviour, and improve the customer experience.

2.4 Information from Third Parties

We may receive information from service providers involved in payment processing, website hosting, order fulfilment, shipping, fraud prevention, customer communication, and analytics.

Where permitted by law, we may also receive information from advertising or marketing platforms that help us understand the performance of our campaigns.

We do not treat information received from third parties as unrestricted permission to use it. We process it only for appropriate purposes and subject to applicable legal requirements.

3. How We Use Personal Information

Pervano may use personal information for the following purposes:

3.1 Processing and Delivering Orders

We use your contact, payment, and delivery information to confirm purchases, process transactions, prepare orders, arrange shipping, provide delivery updates, and handle order-related enquiries.

3.2 Customer Service

We use information you provide to answer questions, investigate delivery problems, explain product details, manage returns, process eligible refunds, and resolve complaints.

3.3 Website Operation and Improvement

Technical and usage information helps us maintain our website, improve navigation, evaluate product presentation, diagnose errors, and make our online shopping experience more convenient.

3.4 Payment Security and Fraud Prevention

We and our relevant service providers may use transaction and technical information to verify payments, detect suspicious activity, protect customers, and prevent fraudulent orders.

3.5 Marketing and Promotions

Where legally permitted and, when required, with your consent, we may use your contact information to send product updates, promotional communications, or information about Pervano.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential messages about an existing order, payment, delivery, return, refund, or customer service matter.

3.6 Legal and Administrative Obligations

We may process personal information when necessary to comply with legal obligations, maintain appropriate business records, establish or defend legal claims, or respond to lawful requests from competent authorities.

4. Legal Bases for Processing

Where UK data protection law applies, we rely on one or more appropriate legal bases for processing personal information.

These may include:

  • Contract: Processing necessary to accept and fulfil your order or provide requested services.

  • Legal obligation: Processing required by applicable tax, accounting, consumer protection, or other laws.

  • Legitimate interests: Processing necessary for legitimate business purposes, such as website security, customer service, fraud prevention, and service improvement, provided your rights do not override those interests.

  • Consent: Processing based on your freely given consent, including certain marketing communications and non-essential cookies where consent is required.

Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

5. Cookies and Similar Technologies

Our webshop may use cookies, pixels, and similar technologies to support website functions and understand how visitors use our services.

Cookies may be used to:

  • Keep shopping baskets functioning.

  • Remember certain preferences.

  • Support checkout and payment processes.

  • Maintain website security.

  • Measure website performance.

  • Analyse visitor behaviour.

  • Support advertising and campaign measurement where permitted.

Strictly necessary cookies may be used where required to operate the website. Non-essential analytics or advertising technologies will be activated only in accordance with applicable consent requirements.

You can manage cookie preferences through any cookie settings tool provided on our website and through your browser settings. Blocking certain cookies may affect some website functions.

6. Sharing Personal Information

We do not sell personal information to third parties in exchange for money. We may share information with trusted service providers where necessary to operate Pervano.

These providers may include:

  • Shopify or other website hosting and ecommerce providers.

  • PayPal and relevant payment processors.

  • Delivery companies and logistics providers.

  • Customer service and email service providers.

  • Website analytics and security providers.

  • Advertising platforms, where permitted.

  • Professional advisers, accountants, or legal representatives.

  • Government authorities where disclosure is legally required.

Service providers should receive only the information reasonably necessary for their assigned tasks and must handle it in accordance with applicable legal requirements.

If our business is reorganised, transferred, or sold, relevant information may be disclosed as part of that transaction, subject to appropriate confidentiality and legal safeguards.

7. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection law. Depending on the circumstances, safeguards may include an adequacy regulation, an approved international data transfer agreement, or another legally recognised transfer mechanism.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, fraud prevention, and legal compliance.

Different types of information may be retained for different periods. For example, transaction records may need to be kept longer than routine website analytics or general enquiries.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal requirements and legitimate recordkeeping needs.

9. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration, and disclosure.

These measures may include access controls, security monitoring, reputable service providers, and secure payment-processing arrangements.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we take appropriate steps to reduce foreseeable risks.

If a personal data breach occurs, we will respond in accordance with applicable legal requirements.

10. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where the law permits.

  • Request restriction of certain processing activities.

  • Object to processing based on legitimate interests.

  • Request a portable copy of certain personal information.

  • Withdraw consent where processing relies on consent.

  • Object to direct marketing at any time.

  • Complain to the relevant data protection authority.

These rights are not absolute, and certain exceptions may apply. For example, we may need to retain some transaction information to comply with legal obligations.

To exercise your rights, contact us at support@pervano.uk. We may request reasonable information to verify your identity before responding.

11. Children's Privacy

Pervano's products and website are intended for general retail customers, and our services are not directed specifically at children.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law. If you believe a child has provided personal information inappropriately, contact us so that we can review the situation.

12. Third-Party Websites

Our website may contain links to third-party websites, including PayPal and other service providers.

We do not control the privacy practices, security measures, or content of websites operated by third parties. We recommend reviewing their privacy policies before providing personal information directly to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers, or legal obligations change.

The updated version will be published on this page with a revised "Last updated" date. Material changes will be communicated where required by law.

14. Contact Information

For privacy questions, data protection requests, or concerns about the handling of your information, contact:

Pervano Customer Support

Email: support@pervano.uk
Phone: +44 158 053 1368
Address: 57 Wheatfield Way, Cranbrook, TN17 3NB, United Kingdom

Customer service hours: Monday to Friday, 09:00–17:00 GMT. Closed on Saturdays and Sundays.

If you are dissatisfied with how we handle your personal information, you may also contact the UK Information Commissioner's Office (ICO), subject to its procedures and jurisdiction.