Terms of service

Last updated: 17 October 2026

1. Introduction

Welcome to Pervano. These Terms of Service govern your access to and use of our website, online shopping services, product listings, and related customer support.

In these terms, "Pervano," "we," "us," and "our" refer to the operator of the Pervano webshop. "You" and "your" refer to anyone accessing our website or purchasing products from us.

By visiting our website, placing an order, or using our services, you agree to these terms to the extent permitted by applicable law.

Please read these terms carefully before using our website. If you do not agree with a provision, you should not use the relevant service where that provision applies.

Nothing in these terms excludes or restricts consumer rights that cannot lawfully be excluded or restricted.

2. Eligibility and Use of the Website

You may use our website only in accordance with applicable law and these terms.

You agree to provide accurate information when placing an order, contacting our support team, or submitting information through our website.

You must not use our website to engage in unlawful activities, attempt unauthorised access, interfere with website security, transmit malicious software, or disrupt the experience of other users.

We reserve the right to take reasonable steps to protect our website, customers, and business against misuse, fraudulent transactions, or security threats.

3. Product Information

Pervano offers men's clothing and related fashion products through its online store.

We aim to provide product descriptions, photographs, sizing information, colour details, material information, and other relevant specifications that help customers make informed purchasing decisions.

We take reasonable care when preparing product listings. However, minor variations in colour, appearance, or presentation may occur because of lighting, screen settings, photography, and manufacturing tolerances.

Such variations do not remove your rights if a product is materially different from its description, faulty, or otherwise fails to meet the requirements of applicable law.

Please review product details and any available size chart before placing an order. If you have a question about a product, contact our support team before purchasing.

4. Product Availability

All products are offered subject to availability.

We may update product listings, change product specifications, discontinue items, or correct errors when necessary.

If an item becomes unavailable after you place an order and we cannot fulfil it, we will contact you and explain the available options. Where payment has been taken for an order that cannot be fulfilled, we will provide the appropriate refund in accordance with applicable law.

We do not guarantee that every product, size, or colour will remain available at all times.

5. Prices and Currency

Product prices and applicable charges are displayed on the website at the time of purchase.

Unless otherwise stated, prices shown at checkout are the prices applicable to your order. Any delivery charges, taxes, or other mandatory charges that must be disclosed before purchase will be presented as required by law.

We may change prices for future purchases without prior notice. A price change will not retrospectively alter an order that has already been accepted, except where a lawful correction or other applicable legal basis permits a different outcome.

If a genuine pricing or listing error occurs, we will review the situation and contact affected customers where appropriate. We will not rely on a pricing error to disregard an existing contractual or statutory obligation.

6. Orders and Contract Formation

When you place an order, you are submitting a request to purchase the selected products.

An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.

Order acceptance and contract formation will take place in accordance with the checkout process and communications provided to you.

We may need to review an order if payment cannot be confirmed, delivery details are incomplete, a product is unavailable, or reasonable fraud-prevention checks identify a concern.

If we cannot accept an order after payment has been taken, we will arrange an appropriate refund.

7. Payment

Payment must be completed using an available payment method displayed at checkout.

Pervano supports PayPal where it is offered as a checkout option. Other payment methods may be available depending on the website's current payment configuration.

You must be authorised to use the payment method selected for your purchase.

Payments may be subject to verification, authentication, and security checks performed by the relevant payment provider.

For further information, please refer to our Payment Policy.

8. Shipping and Delivery

Our standard shipping policy provides free shipping on eligible orders within supported UK delivery areas.

Our standard estimates are:

• Handling: 1–3 business days.

• Shipping in transit: 4–9 business days.

• Estimated total delivery: 5–12 business days.

Delivery times are estimates and may vary by location and circumstances. Any specific delivery commitment made at checkout or separately agreed with you will be considered alongside these general estimates.

We will take reasonable steps to fulfil orders and address delivery problems. Where the law requires delivery within a particular period, or provides a remedy for non-delivery, those legal requirements take priority over general estimates in this policy.

Full details are available in our Shipping Policy.

9. Returns, Cancellations, and Refunds

Our voluntary return policy allows customers to request eligible returns within 30 days of receipt, subject to the terms explained in our Refund and Return Policy.

Approved refunds are normally processed within 10 days after approval, subject to any shorter mandatory statutory deadline. Payment providers may take additional time to make refunded funds visible in an account.

UK consumers may also have statutory cancellation rights for distance purchases, as well as legal rights concerning faulty, misdescribed, or non-conforming goods.

These terms do not replace, reduce, or waive those rights.

Please review the Refund and Return Policy for return eligibility, return instructions, exchange arrangements, and refund procedures.

10. Customer Responsibilities

When using our website, you agree to:

• Provide accurate and current order information.

• Use valid contact and delivery details.

• Make payments you are authorised to make.

• Avoid fraudulent purchases or misleading claims.

• Respect the intellectual property rights of Pervano and others.

• Avoid attempting to interfere with the website or its security.

• Use the website in accordance with applicable law.

We may take reasonable action where these responsibilities are seriously breached, provided that any action complies with applicable law.

11. Intellectual Property

Unless otherwise indicated, the content of the Pervano website, including text, graphics, logos, photographs, page layouts, and other original materials, is owned by or licensed to the relevant rights holder.

You may access and use this content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, or commercially exploit protected content without the necessary permission, except where permitted by law.

Nothing in this section transfers ownership of intellectual property to website visitors or customers.

12. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, PayPal, delivery providers, analytics tools, and other external websites.

These services may be governed by their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites that we do not control. However, using a third-party provider does not automatically remove any obligations Pervano has to you under applicable law.

13. Website Availability and Technical Issues

We aim to keep our website accessible and functioning properly.

However, temporary interruptions may occur because of maintenance, software updates, hosting problems, technical faults, or events outside our reasonable control.

We may modify or suspend certain website features where reasonably necessary for maintenance, security, legal compliance, or operational reasons.

Nothing in this section permits us to disregard a confirmed order or an obligation that has already arisen under applicable law.

14. Limitation of Liability

Nothing in these terms excludes or limits liability where such exclusion or limitation would be unlawful.

This includes any liability that cannot legally be excluded for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breaches of statutory rights relating to the supply of goods.

Subject to the preceding paragraph, Pervano will be responsible for losses that are reasonably foreseeable consequences of a breach of these terms or a failure to exercise reasonable care where the law provides for such responsibility.

We are not responsible for losses arising solely from circumstances outside our reasonable control to the extent that applicable law permits such a limitation. We will still take reasonable steps to address affected orders and comply with our legal obligations.

Nothing in these terms removes consumer remedies for goods that are faulty, not as described, or otherwise fail to meet applicable legal standards.

15. Events Outside Our Reasonable Control

Certain events may prevent or delay us from fulfilling an obligation, including severe weather, transport disruption, widespread technical failures, public emergencies, or other circumstances outside our reasonable control.

Where such an event affects your order, we will take reasonable steps to communicate relevant information and minimise disruption.

This provision does not remove any refund, cancellation, or other rights that apply under consumer law.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our services, you acknowledge that personal information may be processed for order fulfilment, payment administration, delivery, customer support, website operation, security, and other lawful purposes explained in that policy.

Where consent is legally required for particular processing activities, we will seek it as required.

17. Changes to These Terms

We may revise these Terms of Service to reflect changes to our website, business operations, service providers, or legal obligations.

The latest version will be published on this page with an updated revision date.

Changes will apply as permitted by law. They will not retrospectively remove rights or alter contractual obligations that have already arisen unless the change is legally permitted.

We encourage customers to review this page periodically.

18. Governing Law and Disputes

These terms are subject to the laws applicable to the transaction and the relevant consumer protections.

Where appropriate, the laws of England and Wales may govern these terms. However, if you live in another part of the United Kingdom, mandatory protections available under the laws applicable to your circumstances will remain unaffected.

We encourage customers to contact us first if a dispute arises so that we can review the matter and seek a reasonable resolution.

Nothing in this section prevents a consumer from bringing a claim before a court with appropriate jurisdiction.

19. Contact Information

For questions about these terms, orders, products, or website services, contact:

Pervano Customer Support

Email: support@pervano.uk
Phone: +44 158 053 1368
Address: 57 Wheatfield Way, Cranbrook TN17 3NB, United Kingdom

Opening hours: Monday to Friday, 09:00–17:00 GMT. Closed on Saturdays and Sundays.